Upon request, TSS can provide a Service Technician for machine troubleshooting, preventive and corrective maintenance and machine repairs. Service requests should be discussed with the TSS Service Coordinator at 419-949-2204. Maximum hours to be worked per day are 16 hours, exceeding this in most cases is non-productive and could become dangerous. The maximum consecutive days worked will be 12 days. The Service Technician will then receive the weekend off. Any time over 8 hours in a customer’s facility is at the overtime rate. The customer must purchase any parts needed separately through the Parts department. Terms are net 30 days. This is a non-process related service. All parts orders requests must be accompanied by a purchase order.
Training Service
Upon request HPM will provide an instructor for training on machine maintenance, set up, and operation in the customers plant as follows. For group up to 5 there will be a charge of $1500.00 per day. For group sizes 6-10 there will be a charge of $1500.00 per day and $150.00 per additional person over 5 trainees per day (maximum 10 people). Classes will be held Monday thru Friday 8-5. Training ranges between 3-5 days with a minimum billing of 3 days. Expenses incurred by the instructor will also be added to the bill. (Travel, mileage, lodging, etc.) Custom training is available and can be configured to the customer needs. Inquiries should call 419-949-2204 att: Carla Ross.
Hotel Reservations
Hotel reservations will be reserved by the Taylors Industrial Services – HPM Division unless otherwise specified. Taylors Industrial Services – HPM Division will add a 25% charge to the total hotel bill. The customer has the option to make hotel reservations for the service tech. If this is the case the 25% hotel charge will not be issued. The customer will be responsible for making sure the service coordinator receives all information regarding hotel reservations. This information will be given to the service tech before he leaves.
Classes will not be held on Sunday or Holidays.
Terms are net 30 days.
A purchase order is required before the class will be scheduled.
Expense Charges
Plus all travel and living expenses incurred by our employee. These will be charged separately from the labor rates above, applicable expenses include car rental, company car at 38 cents per mile, airfare, bus, taxi, tolls, lodging, meals, telephone, etc. A 15% administrative processing fee will be added to the total cost of lodging and meals.
The above charges are subject to change without prior notice.
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